{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-product-guide/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Handle RFI for a Payout"},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"handle-rfi-for-a-payout","__idx":0},"children":["Handle RFI for a Payout"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For payouts, RFI documents can currently be submitted only through the Merchant Dashboard. There is no API available to upload payout RFI documents at this time."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"upload-via-merchant-dashboard","__idx":1},"children":["Upload via Merchant Dashboard"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can upload the requested documents directly from the Merchant Dashboard."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"1-you-create-the-payout","__idx":2},"children":["1. You create the Payout"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"2-if-additional-information-is-required-the-payout-moves-to-action-required","__idx":3},"children":["2. If additional information is required, the payout moves to Action Required"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["When a payout's risk checks aren't cleared, it moves to the ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["action_required"]}," state and you'll receive a notification via email and on your Glomo dashboard. The payout details page shows the Action Required status, and the payout tracker explains why the payout needs your attention."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["A payout can enter ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["action_required"]}," before an RFI is raised. Our risk analyst first reviews the payout and then raises the RFI, so there may be a short wait between the payout moving to Action Required and the requested documents becoming available to upload."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/rfi-payout-action-required.fda48cc9c0bea1443b79ed25a785b8408d34efd59b06ff19e63de3577a187480.3da120da.png","alt":"RFI Action Required preview"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"3-wait-for-the-respond-to-rfi-button-to-appear","__idx":4},"children":["3. Wait for the Respond to RFI button to appear"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Respond to RFI"]}," button is shown only once our risk analyst raises the RFI. Wait for it to appear before attempting to upload any documents."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"4-select-respond-to-rfi-to-see-the-requested-documents","__idx":5},"children":["4. Select Respond to RFI to see the requested documents"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Open the payout and click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Respond to RFI"]},". The dashboard lists the documents being requested and provides an upload field for each."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/rfi-payout-respond-modal.65b70cc16295d5742cc9e7242fee4d31f244bf9e07028bc53697c51ba0a9776c.3da120da.png","alt":"RFI Respond preview"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"5-upload-the-required-supporting-documents-and-submit","__idx":6},"children":["5. Upload the required supporting documents and submit"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Attach a file for each requested document, add an optional note for the reviewer, and click ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Submit"]},". You'll see a confirmation that the documents were submitted successfully."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/rfi-payout-documents-submitted.8d3055b1e1b3de2200a0c8e4240f6b35807c805996a6c38109fafee79eb6121c.3da120da.png","alt":"RFI Documents Submitted preview"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"6-the-payout-moves-to-review","__idx":7},"children":["6. The payout moves to review"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["While the compliance team reviews your documents, the payout returns to the In Progress state and the payout tracker shows a ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Payout under review"]}," entry."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/rfi-payout-under-review.f24d4b7ab644f58f295c989aa1a3ce71fea3e6b77b8597545f3e1f80c767a898.3da120da.png","alt":"RFI Under Review preview"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"7-once-cleared-the-payout-resumes-processing","__idx":8},"children":["7. Once cleared, the payout resumes processing"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["After the compliance team clears the submitted documents, the payout resumes processing automatically and continues toward Success. The payout tracker reflects each step, and the final outcome is also shared via callback/webhook."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/rfi-payout-cleared.20c02ecfbfa144c7c4da3b0276ea8894b8be11e19dc452557e67993ab69da174.3da120da.png","alt":"RFI Cleared preview"},"children":[]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For the full payout state progression, see ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/product-guide/payout/action-required-state"},"children":["Action Required State"]},"."]}]},"headings":[{"value":"Handle RFI for a Payout","id":"handle-rfi-for-a-payout","depth":1},{"value":"Upload via Merchant Dashboard","id":"upload-via-merchant-dashboard","depth":2},{"value":"1. You create the Payout","id":"1-you-create-the-payout","depth":3},{"value":"2. 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