A Glomo account holds funds in one or more balances. Each balance is a distinct ledger that accrues credits and is drawn on for debits, and each operates in one or more currencies supported on your account.
By default, every Glomo account has a Primary Balance that holds all transaction credits and from which all debits are drawn. Enterprise merchants can additionally enable a Funded Balance to separate operational debits from settlement inflows.
Primary Balance is enabled on every Glomo account by default. It is funded by transaction credits across all collection methods, and is drawn for scheduled settlement and for debits - including refunds, chargebacks, payouts, and RFI debits - when the Funded Balance is not enabled.
Funded Balance is available to enterprise merchants on request. It is funded by merchant top-ups and by reversals of debits, and is drawn for all merchant debits when enabled.
The Funded Balance is available to enterprise merchants on request. Contact your Glomo account manager to enable it.
For merchants on the default single-balance model, all activity flows through the Primary Balance. For merchants on the Funded Balance model, transaction credits accrue to the Primary Balance and settle on schedule untouched by debits, while all debits draw from the Funded Balance.
You can view and manage your balances from the Glomo dashboard and programmatically via the API:
- Dashboard - navigate to My account → Balances to see the current Available and Pending amounts for each balance, by currency, along with the history of Add Balance top-ups crediting your Funded Balance.
- API - read your balances programmatically (see Viewing your balances below).
- Reports - go to Reports → Balance Statement to download a statement for any balance and date range.
Credits accrue from card transaction successes, bank transfer collections, and other inbound payments. Each credit lands in Pending and matures to Available after the configured hold window.
For merchants on the default single-balance model, refunds, chargebacks, RFI debits, payouts, platform fees, and adjustments are drawn from the Available balance, alongside scheduled settlement. For merchants on the Funded Balance model, debits are routed to the Funded Balance and the Primary Balance is drawn only for scheduled settlement.
The Available portion is settled to your registered bank account on your configured settlement schedule.
You fund the Funded Balance by initiating a bank transfer from your registered bank account to your Glomo escrow account. Glomo credits your balance once the transfer is received, typically the same business day. Top-ups must originate from bank accounts registered with Glomo; transfers from other accounts will be returned.
When enabled, the Funded Balance Available is drawn for refunds, chargebacks, RFI debits, and payouts. Reversals of these debits credit back to the Funded Balance, not the Primary Balance.
If the Available balance is insufficient when a debit lands, behaviour depends on the debit type:
- Refunds and payouts are blocked and can be retried after a top-up.
- Chargebacks and RFI debits are still applied and shown as an outstanding amount that will be automatically debited on the next top-up.
We recommend maintaining a buffer that covers your expected refund and chargeback volume for at least seven days.
Use the Retrieve balances API (GET /balances) to fetch the available, pending, and deficit amounts for every currency enabled on your account. The deficit is what you owe Glomo when a chargeback or RFI debit was applied against an insufficient balance; it clears automatically on your next top-up. If your account is on the Funded Balance model, the response additionally includes a funded_balances object with the same available, pending, and deficit breakdown for your Funded Balance.
To reconcile top-ups, list your Add Balance payments using the List payments API with the payment_type filter set to the Add Fund type.
For reports, navigate to Reports → Balance Statement, select the balance and date range, and download the statement in CSV format.
Glomo sends webhook events and email notifications on balance movements. For credits to the Funded Balance, the payment webhook fires with payin_type set to add_funds, alongside the balance.funded_balance.credited event carrying the payment identifier, amount, and updated balance.
See Balance Webhooks for the payload.
Who is the Funded Balance for?
The Funded Balance is typically enabled for enterprise merchants in insurance, large-volume subscriptions, or treasury-managed businesses, who need clean separation between gross transaction inflows and operational debits, predictable settlement amounts, and independent treasury management of refund and chargeback obligations.
Can I withdraw funds from the Funded Balance?
Withdrawals from the Funded Balance are not supported in self-serve. For offboarding or other withdrawal needs, contact your Glomo account manager.
Does the Funded Balance support multiple currencies?
It is currently supported in a single currency per merchant, matching your settlement currency.
Can I switch back to the default single-balance model?
Yes, on request. The Funded Balance must be brought to zero before the model can be disabled. Contact your Glomo account manager.
What happens if I don't fund the Funded Balance?
You will not be able to initiate refunds or payouts.
What happens at settlement if the Primary Balance is insufficient on the default model?
The settlement amount is reduced accordingly, or paused until sufficient funds are available. On the Funded Balance model, this does not happen - the Primary Balance is untouched by debits, so settlements are not affected by refund or chargeback activity.