# Pay via Bank

Glomo supports **Pay via Bank** as a payment option for businesses to collect funds directly from customers’ bank accounts. This feature provides a secure and seamless alternative to card payments, particularly useful for high-value transactions.

When customers choose Pay via Bank on their checkout, they connect their bank account securely, authenticate the transaction using their bank’s verification methods, and authorize the payment directly from on the checkout.

### Customer Journey

1. **Initiate Payment**
The customer selects Pay via Bank on the checkout screen.
2. **Select Bank**
The customer is presented with a list of supported banks and chooses their bank.
3. **Secure Bank Login & 2FA completion to connect the account**
The customer is redirected to their bank’s secure login page.
They authenticate using their standard online banking credentials (username/password, biometrics, etc.).
Depending on the bank, the customer may be required to complete an additional verification step (e.g., OTP, mobile approval).
4. **Wait for cooldown (If applicable)**
Banks in certain geographies such as the UAE may enforce a cooldown period before the payment can be initiated.
The customer is informed of the cooldown period removal via email
5. **Complete payment**
After the account is verified and (if applicable) the cooldown period has passed, the customer completes the payment on checkout by completing the authorisation.


The customer is shown a confirmation screen, and the merchant is notified instantly of the payment status.

### Benefits

- **Seamless experience**: Customers can pay directly from their bank without manual transfers.
- **High-value transactions support**: Suitable for larger payments that may have card limits.
- **Security & compliance**: Authentication handled directly by the bank with strong security protocols.
- **End-to-end tracking**: Merchants can track the customer journey and payment status in real time via the Glomo dashboard.


To activate the Pay via bank on your account, please reach out to us at support@glomopay.com.

### FAQs

1. **Do customers need to enter their bank account number or routing/SWIFT code?**
No. Customers connect their bank account by logging in with their existing online banking credentials. Account details are fetched securely from the bank, there’s no need for manual entry.
2. **What authentication steps are required?**
Customers authenticate using their normal online banking login (username, password, biometrics, etc.). Depending on the bank, they may also need to complete a second factor, such as an OTP or mobile approval.
3. **Why is there sometimes a waiting (cooldown) period before the first payment?**
Certain banks, especially in regions like the UAE, enforce a short cooling-off period (up to 24 hours) after an account is first connected. This is a bank security requirement. Customers will be notified via email when their account is ready to use.
4. **How long do payments take to process?**
Once the customer’s account is connected and (if applicable) the cooldown period has passed, payments are processed instantly. Merchants are notified in real-time of the status.
5. **How are refunds handled?**
Refunds are initiated directly back to the customer’s bank account by initiating a new bank transfer to the customer’s account. Refunds typically take 1-3 business days to appear, depending on the customer’s bank.
6. **What happens if a payment fails?**
If authentication fails, the customer cancels midway, or the bank rejects the transaction, the payment is marked as failed. Both the customer and merchant see the status instantly.
7. **Are there any limits on payment amount for Pay via Bank payments?**
Glomo does not enforce any specific limit on the amount that can be paid using Pay via Bank. However, the customer’s bank may impose transaction-level limits. When Glomo is aware of these limits: The bank will not be displayed as an available payment method during checkout if the payment amount exceeds the known limit. When Glomo is not aware of the limits: The payment may be attempted, but it could be declined by the bank if the amount exceeds their threshold.