# Refund

A refund is the return of money to a customer who is not satisfied with a product or service they have purchased. Refunds use your available Glomo balance and can only be sent back to the customer via the original payment method used in the payment. You can’t send a refund to a different destination, such as another card or bank account.

## Refund States

Below are the different states a refund ID can have :-

| State | Description |
|  --- | --- |
|  In progress  | This is the initial state after refund creation, indicating that the refund has been initiated but not yet completed. |
|  Action Required  | Additional information is needed to process the refund. |
|  Success  | Refund has been successfully processed. |
|  Failed  | Refund could not be processed. |


## Refund initiation

Below are the steps that are required to initiate refund :-