Glomo conducts a risk assessment for each transaction to ensure that our teams have a strong understanding of your business model and account usage, as well as to protect both you and from financial crime.
In some cases, the automated checks can’t be completed with the information available at the time of the Payment link/order or subscription creation. When that happens, Glomo may request additional information - most commonly supporting documents related to the transaction (for example, a passport or other document that helps validate the underlying party and fund movement and provides the necessary context).
When additional information is required, we raise an RFI (Request for Information) and guide you to upload the required document(s) either via API or through the Merchant Dashboard.
An RFI can be triggered during the creation of:
- Order (via API)
- Payment Link (Via API and Merchant Dashboard)
- Subscription (Via API and Merchant Dashboard)