Action Required State
The action required state is a critical component of the compliance checks conducted by Glomo to prevent money laundering, fraud, and to comply with international financial sanctions. Failure to provide the requested information within the stipulated time frame can result in the transfer being delayed or canceled.
When a payout moves to the 'action required' state, you'll receive a notification via email and on your Glomo dashboard. Payout processing will resume after you submit the required documents and reinitiate the transaction.
Reinitiate Payout
Below are the steps that depicts reinitiation :-
Login to the Glomo dashboard
Navigate to the overview screen
Search for the transaction where action required state is needed
Click on the option to upload documents
Upload the requested documents
Click on re-initiate payout
Payout State Progression
When a payout goes into the action required state, it follows this order:
| State | Description |
|---|---|
| In progress | Compliance checks have passed, money transfer underway. |
| Action Required | Payout is on hold. User has to respond to RFI to further process the payment. |
| Success | Payout has been successfully completed. |
| Failed | Compliance has failed and Glomo has declined to process the payout. |
| Cancelled | The user has canceled a payout after initiation. |
Typically, RFIs only occur for international payouts that are deemed risky.