# Action Required State

The action required state is a critical component of the compliance checks conducted by Glomo to prevent money laundering, fraud, and to comply with international financial sanctions. Failure to provide the requested information within the stipulated time frame can result in the transfer being delayed or canceled.

When a payout moves to the 'action required' state, you'll receive a notification via email and on your Glomo dashboard. Payout processing will resume once the submitted RFI documents are reviewed by the team. The payment tracker will show its progress.

For more detail on handling a payout RFI, see [Handle RFI for a Payout](/product-guide/request-for-information/handle-rfi-for-a-payout).

## Respond to an RFI

Below are the steps to submit the requested documents :-

## Payout State Progression

When a payout goes into the action required state, it follows this order:

| State | Description |
|  --- | --- |
|  In progress  | The payout is being processed and the money transfer is underway. A payout is also in this state while submitted RFI documents are under review. |
|  Action Required  | Payout is on hold pending compliance review. Our risk analyst reviews the payout and may raise an RFI; once it is raised, respond to the RFI to continue processing the payout. |
|  Success  | Payout has been successfully completed. |
|  Failed  | Compliance has failed and Glomo has declined to process the payout. |
|  Cancelled  | The user has canceled a payout after initiation. |