Know Your Customer (KYC)

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The Glomo KYC Stack provides merchants with a comprehensive back-office interface to manage customer identity verification. It allows teams to initiate, track, and audit KYC journeys independently. Whether a merchant requires full automation via APIs or a manual dashboard-led workflow, the platform offers full visibility into every step of the verification funnel.

Key Features:

• Centralized Compliance Panel: A dedicated "Compliance" section in the dashboard houses all KYC-related activities.

• Granular Step Tracking: View real-time progress for individual checks, including DigiLocker Aadhaar, bank penny verification, selfie uploads, and sanction screening.

• Merchant Branding: The customer-facing KYC flow is fully configurable to reflect the merchant's unique logo and color theme

1. Generating a KYC Link with step by step instructions

To initiate a verification request for a customer, follow these steps:

2. Monitoring Progress and "KYC Tracker"

Once a link is active, the dashboard provides an audit-ready view of the customer's journey:

• Recent Activity: View KYC attempts at the customer level under their profile.

• The Tracker: Every step is timestamped in the KYC Tracker.

• Status Indicators: Each sub-step (Selfie, Signature, Bank Validation) displays its specific state: Not Started, In Progress, Completed, Failed, or Requires Action.

3. Handling Reports and Data

For compliance auditing and reconciliation, Admin users can export data:

• Select Date Range: Click "Download KYC Report" and specify the "From" and "To" dates.

• Generate Summary: The system generates a CSV report containing attempt-level information and step-wise statuses for all customers.

KYC States