Handle Transaction RFI

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Option 1: Upload via Merchant Dashboard

You can upload the requested documents directly from the Merchant Dashboard.

1. You create the Order / Payment Link / Subscription

2. If additional information is required, you’ll see Action Required

3. The dashboard will prompt you to upload the required supporting documents

4. After upload, the status changes to Under Review

5. Final decision is shared via callback/webhook (and reflected on the dashboard)

Option 2: Upload via API

If you want to submit RFI documents through your backend, you can upload them using Glomopay’s Update RFI Document API.

When this happens:

During Create Order / Create Payment Link / Create Subscription, Glomopay runs risk checks as mentioned earlier.

If additional verification is required, the Create API returns:

• status: action_required

What you get in the Create response

Along with the resource ID (order_id / payment_link_id / subscription_id), you’ll receive:

• rfi_documents - a list of required documents, each containing:
  • rfi_document_id
  • required_document_type (e.g., passport)

Important: Each rfi_document_id represents one specific required document. You must upload documents against the same IDs.

What happens after you upload

Once all required documents are uploaded successfully:

• Status changes to under_review
• Glomopay reviews the submission
• Status updates are sent via callback/webhook
• If approved, status becomes active

Payment Link Flow (Example)

1. The Create Payment Link API returns action_required and provides:
   • The payment link ID
   • One or more RFI document IDs, each with an associated required document type
2. Upload the required documents using the Update RFI Documents for Payment Link API, supplying:
   • The payment link ID returned from step 1
   • The RFI document IDs returned from step 1
3. After successfully uploading the documents, the Glomopay compliance team will review the documents and any status update will be communicated via a callback.

Order Flow (Example)

1. The Create Order API returns action_required along with:
   • The order ID
   • One or more RFI document IDs with their required document types
2. Upload the required documents using the Update RFI Documents for Orders API, supplying:
   • The order ID returned from step 1
   • The RFI document IDs returned from step 1
3. After successfully uploading the documents, the Glomopay compliance team will review the documents and any status update will be communicated via a callback.