# Bank Transfers

Glomo supports Bank Transfers as a payment method for businesses to collect funds directly from customers via domestic and international bank rails. Each merchant is assigned a unique virtual bank account number that remains static across transactions. Customers initiate a transfer from their own banking app or at their bank branch, sending funds directly into this virtual account. Glomo automatically maps incoming transfers to the correct merchant order — no manual reconciliation required.

### Customer Journey

1. **Initiate Payment**
At checkout, the customer selects Bank Transfer as the payment method.
2. **Receive Virtual Account Details**
A unique virtual bank account number (and bank details) are displayed to the customer.
These details can also be shared via email or payment link for convenience.
3. **Make the Transfer**
The customer completes the transfer through their own online banking portal or by visiting their bank branch.
Funds are sent from the customer's bank account to the virtual account assigned by Glomo.
4. **Reconciliation**
Glomo uses the virtual account number and a unique per-order reference to match the incoming transfer to the correct order or payment link.
The merchant is notified instantly once the payment is reconciled.
5. **Payment Confirmation**
The customer receives a confirmation once the transfer is detected.
Merchants can view the payment status in real time on the Glomo dashboard or via APIs.


### Virtual Account Details

Each merchant on Glomo is assigned a static virtual bank account number. When a payment is initiated, a unique reference is generated for that order. The customer must include this reference in the transfer remarks — this is how Glomo maps the incoming funds to the correct order.

### Transaction Limits

GlomoPay does not impose transaction amount caps on bank transfers. However:

- Individual customer banks may have their own daily or per-transaction transfer limits.
- Customers should check with their bank if a transfer fails due to limit breaches.
- This method is recommended for high-value transactions where card limits may apply.


### Benefits

- **Secure and trusted**: Customers use their own banking app or branch — no card details are shared with the merchant.
- **High-value transactions**: Ideal for large payments with no card network restrictions or issuer limits.
- **Broad customer reach**: Accessible to customers who do not hold cards or prefer direct bank transfers.
- **Asynchronous-friendly**: Merchants are notified the moment funds are reconciled, with no dependency on the customer remaining on-page.


### FAQs

1. **What is a virtual account number?**
A virtual account number is a static bank account number assigned to a merchant on Glomo. All incoming transfers to this account are automatically mapped to the correct order using the unique reference the customer includes in their transfer remarks.
2. **What happens if the customer sends the wrong amount?**
If the transferred amount does not match the order amount, Glomo will not auto-reconcile the payment. Manual intervention will be required.
3. **What happens if the customer forgets to include the reference?**
Without the reference, automatic reconciliation may not be possible. Glomo's operations team will attempt manual reconciliation. Instruct customers clearly to include the reference in the remarks field when making the transfer.
4. **How are refunds handled?**
Refunds are initiated directly to the customer's bank account via a new bank transfer. Refunds typically take 1–3 business days to appear. Initiate refunds via the Glomo dashboard or the [Refunds API](/product-guide/payin/refund).
5. **Can Bank Transfer be used for subscriptions or recurring payments?**
No. Bank Transfers require a manual action by the customer for each payment and are not supported for automatic recurring charges. For recurring collections, consider [Cards](/product-guide/payin/payment-methods/cards) with subscription support.
6. **How do I enable Bank Transfer on my account?**
Bank Transfer is available on supported merchant accounts. To activate or configure it for your integration, reach out to us at support@glomopay.com.